Privacy Policy
Last Updated: March 15, 2026 | Effective Date: March 15, 2026
Webtide Technologies LLP ("we", "our", "us") operates the BikeFix Pune mobile application ("App"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our App.
By using the App, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
| Data | When Collected | Purpose |
|---|---|---|
| Phone number | Account registration & login | Authentication via OTP verification |
| Full name | Profile setup | Display in bookings and communication |
| Email address optional | Profile setup | Account communication |
| Profile photo optional | Profile setup | Display to other users |
| Saved addresses | When you add an address | To auto-fill booking address |
| Bike details | When creating a booking | To help mechanics understand the service needed |
| Problem description | When creating a booking | To describe the issue to assigned mechanic |
1.2 Additional Information from Mechanic Partners
| Data | When Collected | Purpose |
|---|---|---|
| Shop name & address | Partner registration | Display to customers |
| Identity proof photo | Partner registration | Verification and approval |
| Shop photo | Partner registration | Verification and approval |
| Service areas | Partner profile setup | To match leads with relevant mechanics |
| Experience details | Partner profile setup | Display to customers |
1.3 Information Collected Automatically
| Data | When Collected | Purpose |
|---|---|---|
| Device location (GPS) | When you tap "Use my location" | To auto-fill your address |
| Device push token (FCM) | On app startup | To send push notifications |
| Device information | On app startup | To deliver notifications correctly |
1.4 Transaction Information
| Data | When Collected | Purpose |
|---|---|---|
| Coin purchase records | When mechanic buys coins | To maintain wallet balance and history |
| Payment reference/screenshot | When confirming payment via WhatsApp | To verify payment received |
| Lead pickup history | When mechanic picks a lead | To track coin usage and service history |
2. How We Use Your Information
We use the information we collect to:
- • Provide our services — Create and manage your account, process bookings, connect customers with mechanics
- • Communication — Send booking status updates, push notifications, and service-related messages
- • Verification — Verify mechanic partner identity and approve accounts
- • Payments — Process coin purchases, maintain wallet balances, and issue refunds
- • Service improvement — Understand usage patterns and improve our App
- • Safety & security — Detect fraud, fake leads, and protect our users
- • Legal compliance — Meet applicable legal and regulatory requirements
3. How We Share Your Information
3.1 Between Customers and Mechanics
When a booking is created and a mechanic picks it up:
Customers can see:
- Mechanic's name & phone number
- Shop name & profile photo
- Rating and review count
Mechanics can see:
- Customer's name & phone number
- Full address (including GPS coordinates)
- Bike details & problem description
This sharing is necessary to fulfill the service.
3.2 Public Information
- Mechanic ratings and review counts are visible to customers
- Customer names may appear on reviews they leave (when marked visible)
3.3 Service Providers
We use the following third-party services to operate the App:
| Service Provider | Data Shared | Purpose |
|---|---|---|
| Google Firebase (Auth) | Phone number | OTP-based login |
| Google Firebase (Firestore & Storage) | User data, photos, bookings | Cloud database and file storage |
| Google Firebase (Cloud Messaging) | Device tokens | Push notifications |
| OpenStreetMap / Nominatim | GPS coordinates or address text | Reverse geocoding |
| Expo (Notifications) | Device push tokens | Notification delivery |
3.4 We Do NOT
- ✓ Sell your personal information to third parties
- ✓ Share your data with advertisers
- ✓ Use your data for targeted advertising
- ✓ Share mechanic identity documents with customers or other mechanics
3.5 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect the rights, safety, or property of our users or the public.
4. Data Storage and Security
- All data is stored on Google Firebase servers (Google Cloud Platform)
- Data is encrypted in transit using HTTPS/TLS
- Data is encrypted at rest by Firebase's default encryption
- Access to user data is restricted to authorized personnel only
- We do not store passwords — authentication is handled entirely by Firebase using OTP
Note: While we take reasonable measures to protect your data, no method of electronic storage or transmission is 100% secure.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Account data (name, phone, profile) | Until you delete your account |
| Booking/lead data | Retained for business records and dispute resolution |
| Transaction records | Retained for financial and legal compliance |
| Identity documents (mechanic) | Until account deletion or as required by law |
| Push notification tokens | Removed on logout; refreshed periodically |
| Expired leads | Retained in database with "expired" status |
6. Your Rights
You have the right to:
6.1 Access Your Data
You can view your profile information, booking history, and transaction history within the App at any time.
6.2 Update Your Data
You can update your name, email, profile photo, and addresses through the App's profile and settings screens.
6.3 Delete Your Data
You can request complete deletion of your account and associated data by:
- Emailing us at info@bikefixpune.in
- Contacting us via WhatsApp at +91-7507296501
Upon receiving a deletion request, we will:
- Delete your account and personal data within 30 days
- Retain only data required by law or for legitimate business purposes (e.g., completed transaction records)
- Anonymize any data retained for analytics
6.4 Withdraw Consent
- You can disable push notifications from your device settings
- You can deny location permission from your device settings
- You can stop using the App at any time
7. Location Data
8. Push Notifications
- We use push notifications to inform you about booking updates, lead availability, and important service messages
- You can opt out of notifications at any time through your device settings or within the App
- We store device tokens (FCM tokens) to deliver notifications; tokens are removed when you log out
9. Photos and Media
- Profile photos and mechanic documents are stored in Firebase Storage
- Images are compressed before upload (80% quality)
- Mechanic identity documents (ID proof, shop photos) are used only for verification by our admin team and are not shared with customers or other users
- You can update or remove your profile photo at any time
10. Payments
- We do not collect or store credit card, debit card, or bank account details within the App
- Coin purchases are processed manually via UPI or bank transfer
- Payment confirmation is done via WhatsApp
- We store only the transaction reference, amount, and payment mode for record-keeping
11. Children's Privacy
Our App is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.
12. Third-Party Links
Our App may contain links to external services (e.g., Google Maps for navigation, WhatsApp for payment confirmation). We are not responsible for the privacy practices of these third-party services. We encourage you to read their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes:
- The "Last Updated" date at the top will be revised
- For significant changes, we may notify you via push notification or in-app message
- Continued use of the App after changes constitutes acceptance of the updated policy
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: info@bikefixpune.in
WhatsApp: +91-7507296501
Developer: Webtide Technologies LLP
Address: Pune, Maharashtra, India
15. Grievance Officer (For Indian Users)
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:
The Grievance Officer shall address your concerns within 30 days of receiving a complaint.
This Privacy Policy is governed by the laws of India.
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